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We grow e-commerce brands with a full-funnel marketing approach. From acquiring new customers through Google Shopping and Meta Ads to converting them with optimised product pages, retaining them through email flows, and maximising their lifetime value — we manage the complete e-commerce growth engine.
Quick Answer
E-commerce is one of the most competitive and complex marketing environments in digital — success requires excellence across multiple channels simultaneously, from paid acquisition and SEO to email retention and conversion optimisation. At Kiwitech Labs in Auckland, we provide integrated e-commerce marketing services that manage your entire growth stack, ensuring every channel works together to acquire, convert, and retain customers profitably.
In Business Since
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Our E-Commerce Marketing Agency Services in Auckland
Selected Work

Google Shopping is the highest-converting paid acquisition channel for most e-commerce businesses because it shows product images, prices, and reviews in search results — filtering out window shoppers before they click, meaning the traffic you pay for is inherently more qualified. At Kiwi, we optimise Google Merchant Center feeds at the SKU level, structure Shopping campaigns by product margin and conversion rate, and layer Performance Max campaigns over standard Shopping for maximum coverage. Our e-commerce clients on Google Shopping average 5-12x ROAS depending on product category and pricing competitiveness.
Meta Ads (Facebook and Instagram) are essential for e-commerce brands in categories where visual appeal drives discovery and desire — fashion, beauty, home decor, food, and lifestyle products. The keys to profitable Meta acquisition for e-commerce are: high-quality visual and video creative that stops the scroll and showcases the product compellingly, accurate custom audience creation from your customer lists and website visitors, and Advantage+ Shopping Campaigns that leverage Meta's AI for broad audience targeting. We also manage influencer and user-generated content (UGC) integration with paid social, using authentic creator content as high-performing ad creative.
E-commerce SEO is an often-underutilised acquisition channel that delivers sustainable low-cost traffic. The primary SEO opportunities for e-commerce are: product page optimisation targeting specific product search queries, category page SEO for broad category terms (which have the highest search volumes), blog content targeting informational queries that capture users earlier in the buying journey, and technical SEO ensuring product pages are crawled, indexed, and structured with proper product schema for rich search results. SEO traffic costs nothing per click and compounds in value over time, making it the highest-margin acquisition channel for established stores.

The metrics that matter most in e-commerce are: Customer Acquisition Cost (CAC) by channel, Customer Lifetime Value (LTV) by acquisition source and cohort, LTV:CAC ratio (healthy is 3:1 or above), Repeat Purchase Rate (what percentage of customers buy more than once), Average Order Value, and contribution margin per order. Most e-commerce dashboards are built around vanity metrics like total revenue and ROAS, which obscure the unit economics that determine whether a business is actually profitable and sustainable.
Cohort analysis is the most powerful analytical tool for understanding e-commerce health. By grouping customers by their first purchase month and tracking their purchasing behaviour over subsequent months, cohort analysis reveals whether customer quality is improving or deteriorating, how quickly customers make repeat purchases, and the long-term revenue value of different acquisition channels. We build cohort analyses for our e-commerce clients that reveal which traffic sources and campaigns generate the highest-LTV customers — intelligence that fundamentally changes budget allocation decisions.
Attribution modelling is increasingly complex in a world where customers interact with multiple touchpoints before purchasing. Last-click attribution (the default in most platforms) gives all credit to the final touchpoint before conversion, systematically undervaluing awareness channels like Meta and influencer marketing that initiate the purchase consideration. We implement data-driven attribution models in GA4 that distribute credit across the full customer journey, giving our clients an accurate picture of which channels are truly driving revenue and informing budget allocation decisions that improve overall portfolio efficiency.
Why Choose Us
Our e-commerce marketing model is built around three phases of the customer lifecycle. Acquisition brings new customers to your store through Google Shopping, Meta Ads, SEO, influencer marketing, and affiliate programs. Conversion ensures those visitors purchase through optimised product pages, seamless checkout flows, and intelligent upsell and cross-sell mechanics. Retention builds customer lifetime value through post-purchase email flows, loyalty programs, and win-back campaigns that turn one-time buyers into repeat customers who cost nothing to acquire.
Google Shopping, Meta Ads, and Performance Max campaigns managed for maximum ROAS, with feed optimisation, audience building, and continuous creative testing to profitably acquire new customers at scale.
Product page optimisation, category SEO, technical fixes, and content marketing that builds sustainable organic traffic and reduces long-term customer acquisition costs from search.
Revenue-driving automation flows and broadcast campaigns using Klaviyo or your existing platform — welcome series, abandoned cart, post-purchase, and retention sequences that compound in value over time.
Data-driven product page, category page, and checkout optimisation using heatmaps, session recordings, and A/B testing to improve the percentage of visitors who complete a purchase.
Repeat purchase programs, loyalty scheme design and implementation, VIP customer programs, and win-back campaigns that maximise customer lifetime value from your existing customer base.
Advanced GA4 setup, cohort analysis, LTV tracking, and multi-channel attribution reporting that gives you accurate visibility into unit economics and informs smarter budget allocation decisions.
Industries
Kiwitech works with Auckland and wider New Zealand businesses across 25+ industries, but four verticals dominate our roster: property (Auckland developers, apartment launches, agency networks), education (private schools, tertiary providers, edtech), healthcare (specialist groups, dental and dermatology clinics, allied-health practices), and food and beverage (CBD and Ponsonby cafes, Britomart fine dining, food-court chains, cloud kitchens). SaaS, D2C retail, fashion boutiques across Newmarket and Ponsonby, and South Auckland industrial manufacturers round out the next tier of growing accounts.
02/Awards & partnerships

Top GenAI Company
Clutch · 2026 leader
Google Ads
Performance & search

Red Herring Winner
Top 100 Asia
Microsoft
Cloud & enterprise
Shopify
Commerce builds

Flutter Service Award
App development excellence
WordPress
CMS & enterprise web
ChatGPT
AI workflow partner

Top Clutch · App Dev
Verified industry leader
Gemini
Google AI partner
Google Cloud
Infra & data
Bing Ads
Microsoft advertising
Our Process
A 5-step playbook we run with every Auckland client. Same rigor for a NZ$2,000/month SMB engagement and a NZ$15,000/month enterprise pod — only the depth changes.
Comprehensive review of your store's current performance across acquisition, conversion, retention, and analytics to identify the highest-impact growth opportunities.
Build an integrated e-commerce growth strategy with channel mix, budget allocation, retention program design, and 90-day quick-win roadmap.
Set up campaigns, email flows, tracking, and analytics infrastructure across all channels with proper attribution and conversion measurement.
Continuous testing and optimisation across all channels — creative testing in paid, content testing in email, A/B testing on-site — compounding performance month over month.
Expand budget in proven channels, launch new acquisition channels, and build retention programs that increase LTV as the customer base grows.
Resources
FAQ
Yes, we work with Shopify, WooCommerce, Magento, BigCommerce, and custom-built stores. We recommend Shopify for most businesses starting or scaling e-commerce.
Our starter programs are designed for stores doing $10,000 or more per month. Below this level, we recommend starting with a single channel (usually Google Shopping or Meta Ads) before expanding to a full-service program.
We implement data-driven attribution in GA4 and use platform-specific attribution models to give you an accurate picture of each channel's revenue contribution across the full customer journey.
Absolutely. We start with a thorough audit of your existing setup before recommending any changes. Many clients see significant improvements from optimising existing campaigns rather than rebuilding from scratch.
Yes, our in-house design and video team produces all ad creatives — static product ads, carousel ads, video ads, and UGC-style content — as part of our e-commerce marketing programs.
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Verified Credentials & Sources
Independently rated and certified across the platforms our work runs on — verifiable on the source directories below.
Get a free strategy call with Kiwitech Labs' senior e-commerce marketing agency team. We'll audit your current setup and outline what we'd do in the first 90 days.

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